Toshiba America Information Systems Inc., Telecommunication Systems
Division (Toshiba—www.telecom.toshiba.com)
has helped New Method Wellness (www.newmethodwellness.com)
meet its communication goals with a new IPedge®business
telephone system. Based in San Juan Capistrano, Calif., the New Method
Wellness center for addiction treatment provides care for detox, primary
care, dual diagnosis, trauma treatment and extended aftercare designed
to assist individuals in their successful recovery from addiction and
co-occurring disorders.
Bing Crosby, CFO, specified New Method Wellness’ communication
objectives, which included:
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Establishing a voice communication presence with an affordable,
feature-rich business telephone solution;
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Providing exceptional reliability with high-quality, durable handsets;
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Enabling self-administration for simple moves, adds, and changes;
-
Delivering all the benefits of Unified Messaging, including a single
inbox for both voice mail and email as well as email accessibility on
smartphones;
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Providing an easy way to send after-hours calls to the answering
center;
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Having a local Authorized Toshiba Dealer to install, configure,
program, train and provide service for the system; and
Empowering employees to communicate more effectively with the center’s
clients, families and each other.
Patrick Orr, sales manager at Authorized Toshiba Dealer smplsolutions
(www.smplsolutions.com/toshibasolutions)
of Lake Forest, Calif., recommended Toshiba’s IPedge. He said,
“Toshiba’s IPedge delivers the reliability and features desired
by New Method Wellness in an affordable, easy-to-use system.” smplsolutions
has been an Authorized Toshiba Dealer since 2001.
Solution: Toshiba’s IPedge Delivers Affordable, Reliable
Communications
Installed and serviced by smplsolutions, New Method
Wellness’ IPedge system consists of:
Result #1: An Effective and Efficient Communication Solution
Toshiba’s IPedge met New Method Wellness’ requirement for an
affordable and intuitive IP business telephone system with virtually
unbeatable reliability. The IPedge has more than 200
telephony features, including Unified Messaging and the Enterprise
Manager self-administration application. The Toshiba wireless DECT
phones allow users to be mobile at work and not miss any incoming calls.
Result #2: Unified Messaging Improves Efficiency
IPedge’s Unified Messaging enables users to access their voice
and email messages from a single inbox. It also allows the center’s
executives to receive their emails on their smartphones. Integrating
voice and email messages into a single platform helps the users quickly
handle their messages so they are more effective in working with their
clients, families and each other.
Result #3: Enterprise Manager Enables Self-administration
With Toshiba’s Enterprise Manager application, the center can
self-administrate its own IPedge business telephone system,
including making simple adds, moves and changes. This helps them make
necessary changes quickly and easily, without the cost of service calls.
Bottom Line: Toshiba’s IPedge Business Telephone System
Improves Communication at New Method Wellness
Toshiba’s IPedge business telephone system exceeded New Method
Wellness’ communications objectives. Bottom line benefits include:
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Virtually unbeatable reliability and durable handsets from a brand
they already know and trust;
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Unified Messaging for a single inbox for voice and email messages;
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Emails delivered to users’ smartphones;
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Smooth handling of 500+ calls per month;
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Self-administration to save the cost of service calls;
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A scalable system, which gives the center room to grow and add users;
and
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Installation and maintenance by an Authorized Toshiba Dealer.
“Together, Toshiba and smplsolutions exceeded our
expectations, giving us exactly what we wanted: an affordable, reliable
business telephone system from a brand we trust,” said Bing Crosby, CFO,
New Method Wellness. “With Toshiba’s IPedge, New Method Wellness’
users are empowered to communicate more effectively with their clients,
families and each other,” added Gianna Santi, marketing manager, smplsolutions.
About IPedge
Toshiba’s IPedge business telephone system delivers multiple
unified communications applications on a single Linux server, including
call processing, voice
mail and unified
messaging, Call
Manager unified communications, meet-me
conferencing with Web collaboration and video, native SIP line and
SIP trunk support, mobility, networking with other IPedge and/or
Strata® CIX™ systems, centralized administration, survivability, and
feature-rich telephone endpoints. It also includes Toshiba’s IPMobility client
application, delivering single-number reach to Apple® and Android™
smartphone devices for both incoming and outgoing calls.
For more info on IPedge, visit http://www.telecom.toshiba.com/Products/IPedge-IP-Telephone-System.cfm.
For an Authorized Toshiba Dealer, visit: www.telecom.toshiba.com
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About Toshiba America Information Systems Inc. Telecommunication
Systems Division
Toshiba America Information Systems Inc. Telecommunication
Systems Division is one of the three business units of Toshiba America
Information Systems Inc. (TAIS) and offers business communication
solutions for SMB enterprises and enterprises with multi-site or
regional locations. Toshiba’s VIPedge cloud-based business telephone
solution supports up to 500 users, and the IPedge and Strata CIX
systems support from 8 to 1,000 users and offer Voice over IP, voice
mail and unified messaging, conferencing and collaboration, unified
communications applications, networking, mobility and more. Together
with Toshiba’s PCs, tablets, copiers, and surveillance video
cameras/recorders, Toshiba’s Telecommunication Systems Division helps
enterprises maximize business efficiency in communications and mobility.
For more information, visit www.Telecom.Toshiba.com.
Headquartered in Irvine, Calif., TAIS is an independent operating
company owned by Toshiba America Inc., a subsidiary of Toshiba
Corporation, a world-leading diversified manufacturer, solutions
provider and marketer of advanced electronic and electrical products and
systems. Toshiba was founded in 1875 and today operates a global network
of more than 550 consolidated companies, with 202,000 employees
worldwide and annual sales surpassing 6.1 trillion yen (US$74 billion).
Visit Toshiba's Web site at www.toshiba.co.jp/index.htm.
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or service marks of their respective owners. Information including,
without limitation, product prices, specifications, availability,
content of services, and contact information is subject to change
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